Have a question for us? We are more than happy to help! To save you time, check this page to see whether your question may already have an answer. Don’t see the answer to your question here? You are welcome to contact us here or call us at +1(213) 629-2112.
Q: What is your minimum order quantity (MOQ) for buyers?
A: We do not have a minimum number of items required to place an order. We do, however, have a minimum order value requirement of $299.
Q: Does Amberman have a physical storefront location I can buy from?
A: Amberman is an online-only wholesaler. However, you may buy from us in person at the seasonal trade shows we attend throughout the year. (JOGS and ASD.) Be sure to check our website to see where you can find us next!
Q: Is all of your amber jewelry genuine?
A: Amberman is deeply committed to carrying only authentic merchandise. For over 30 years, Amberman has been a trusted seller of genuine Baltic Amber jewelry, and this reputation is very important to us.
Q: Where do you source your amber jewelry?
A: All of our Baltic Amber jewelry is from Poland and crafted by trusted Polish artisans.
Q: what are your prices and how are items priced?
A: To see our prices, you must create an account with us. From there, you will be able to see all of our wholesale prices. Our jewelry is priced by the gram, and the weights are listed on their product pages along with our prices once you login.
Q: Are the prices I see on your website wholesale?
A: Yes, every price that you can see when logged in is the wholesale price. We are a wholesale-only company and do not sell to retail clients.
Q: What is the price per gram for your jewelry?
A: Our prices per gram vary widely depending on the designer and manufacturer. For that reason, there is no standard/average price-per-gram we can give that would apply to every item. Don’t worry, every product on Amberman.com is already pre-priced for you to avoid confusion and pricing discrepancies!
Q: How can I find a specific type of jewelry on your site?
A: The menu at the top of your screen (on desktop) and and the top left of your screen (mobile) lists the major categories of jewelry we carry: rings, bracelets, earrings, necklaces, and pendants. Hover over the options to see subcategories such as stone type or theme. While on the shop page, you can also use filters and a separate search bar to see more specific results.
Q: How do I place a wholesale order on your website? What payment methods are accepted?
A: To place an order with us, all you must do is add items to your cart and proceed to checkout. Be sure to add any promo codes you have received via newsletter or our website during checkout! Amberman.com accepts three payment methods: PayPal, Credit Card, and Wire Transfer.
Q: Can I place my order over the phone/by email?
A: Unfortunately, no. All of our stock is tracked through our online system. We cannot place orders on your behalf, put items in your cart, or choose items for you.
Q: How are your products shipped? Can i request an alternate shipping method?
A: We typically ship our products within 1-3 business days via USPS or UPS. You may certainly request an alternate or faster mode of shipping, just be aware that there may be extra charges required once your order is placed depending on the method you have selected. Additionally, if you are outside the United States, international shipping rates will most likely be higher than what is listed at checkout.
Q: What is your return/exchange policy?
A: We do not typically accept returns or exchanges unless a product arrives broken, missing, or incorrect. If you encounter one of these issues, please send us an email at [email protected] immediately with your order number, photographs of the damage, and SKU numbers of affected products.
Q: Do you authenticate, appraise, or purchase amber from individuals?
A: We do not offer these services. We would recommend contacting gemologists and local jewelers for these needs.